Resources & Insights
Is Your Business Prepared for an AI Incident or Outage?
It is a Tuesday morning in a busy aesthetics clinic. The AI assistant that answers enquiries overnight, books consultations and sends aftercare reminders has gone quiet. No replies are going out. The booking calendar is not updating. Nobody on the front desk knows whether the problem is at the clinic's end or the supplier's, and nobody knows who to call.
Using AI in Your Business, Here's When the Law Expects a DPIA
Most UK businesses now use AI in some form. A chatbot on the website, a tool that screens CVs, a system that scores customer risk, a copilot pulling from company records. What many owners have not clocked is that once personal data is involved, the AI project sits inside a regime that has been in force since 2018.
What Is ISO 42001, and Does Your UK Business Actually Need It?
A UK business owner opens the latest vendor questionnaire from an enterprise customer. There is a new question near the top. Are you ISO 42001 certified, or aligned to it? Two years ago the question was not there. Now the answer decides whether the contract renews.
Does the EU AI Act apply to UK companies?
Does the EU AI Act apply to your UK business? You don't need to be an AI expert or understand hundreds of pages of legislation. But if your business uses AI, there are a few things you should know.
Using a Privacy Policy Template? What UK Businesses Should Check Before Publishing It
Using a Privacy Policy template or AI to draft your Privacy Notice? Learn what UK businesses should check before publishing, including UK GDPR requirements, plain-language tips, privacy complaints, DPO details and how to ensure your notice reflects how your business actually handles personal data.
Can My Employees Put Customer Information into ChatGPT and other AI Tools?
Your employees are being encouraged to use AI to save time and work more efficiently. But what happens when that means copying customer information into an AI tool? We look at the questions every business should be asking about approved AI tools, information sharing, privacy, and giving employees clear boundaries for using AI at work.
Free AI Approval Register Template
Most businesses don't know exactly what AI is running inside their software. This free starter template gives you a simple, plain-English way to find out and to show you took reasonable steps if anyone ever asks.
“The AI Did It” Didn’t Save Air Canada
“The AI did it" wasn't an excuse and Air Canada found that out the hard way. If 84% of the world has never used AI, most of your customers haven't either. Here's what that means for your business.
Do You Have an AI Strategy or Just AI?
75% of executives admit their AI strategy is more for show than real guidance. So what does a real one actually look like? It starts with four honest questions most businesses never ask.
Do You Think That Little Chat Bubble on a Website Deserves Your Attention?
AI chat widgets are appearing on thousands of websites to improve customer service, but most businesses haven't considered the operational, legal, and customer trust risks. Here's what business owners and leaders should check first.