“The AI Did It” Didn’t Save Air Canada
“The AI did it" wasn't an excuse and Air Canada found that out the hard way. If 84% of the world has never used AI, most of your customers haven't either. Here's what that means for your business.
Do You Think That Little Chat Bubble on a Website Deserves Your Attention?
AI chat widgets are appearing on thousands of websites to improve customer service, but most businesses haven't considered the operational, legal, and customer trust risks. Here's what business owners and leaders should check first.